API ReferenceHandover
Hand the conversation back to the bot
PATCH
Reopens the contact's latest conversation so the bot handles it again.
Requires scope conversation:handover:open.
header
AuthorizationBearer <token>Your organization API key: Authorization: Bearer org_…
application/json- body
audienceExternalId*AudienceExternalIdThe contact's ID on its channel. For WhatsApp it is
<phone number>:<your WhatsApp phone number ID>.
Reopened.
application/json- response
success*booleancurl -X PATCH 'https://api.enigma-ai.com/v1/handover/open' \ -H 'Content-Type: application/json' \ -d '{ "audienceExternalId": "string"}'{ "success": true}